General Terms and Conditions of Sale

Version in effect as of August 21, 2025

PREAMBLE

These General Terms and Conditions of Sale (hereinafter the “GTC”) are entered into between:

PRINTISTICKS SAS, with share capital of €1,000, whose registered office is located at 34 avenue Graham Bell, 77600 Bussy‑Saint‑Georges (France), registered in the Meaux Trade and Companies Register under number 944 986 074, intra‑community VAT number: FR53944986074, hereinafter referred to as “the Seller”,

And any natural or legal person wishing to make a purchase via the website https://printisticks.fr (hereinafter “the Site”), hereinafter referred to as “the Client”.

The Seller and the Client are hereinafter jointly referred to as “the Parties”.

ARTICLE 1: DEFINITIONS

Client: any natural or legal person placing an Order on the Site.
Consumer Client: any Client who is a natural person acting for purposes which are outside their trade, business, craft, or profession.
Professional Client: any Client, natural or legal person, acting for purposes falling within the scope of their professional activity.
Order: the process by which the Client selects Products, customises them, chooses the delivery and payment method and makes the payment.
Products: all goods (printed products, communication media, etc.) and services (graphic creation, etc.) offered for sale by the Seller on the Site.

ARTICLE 2: PURPOSE AND SCOPE

These GTC unreservedly govern all sales of Products concluded by the Seller with Clients via the Site. They set out, in particular, the conditions of ordering, payment, delivery and handling of any returns of the Products. Any Order on the Site implies the Client’s express and full acceptance of these GTC, which they acknowledge having read before validating the Order. The Client confirms their acceptance by ticking the box provided for this purpose before finalising the Order. These GTC prevail over all other general or specific conditions not expressly approved by the Seller, and in particular over any general purchasing conditions of the Professional Client. The Seller reserves the right to modify these GTC at any time. The GTC applicable are those in force on the date of the Client’s Order.

ARTICLE 3: ORDERS

The Order process on the Site takes place in the following stages, in accordance with Article 1127‑2 of the French Civil Code:

The Client selects the Products and the desired customisation options and adds them to the cart.
The Client accesses the cart, which summarises the selected Products, quantities, options and the total price. They can check the details of the Order and correct any errors.
The Client must read and accept these GTC by ticking the dedicated box.
The Client proceeds to the final confirmation of the Order and to payment. The sale shall be considered final only after the Seller sends the Client an email confirming acceptance of the Order and after receipt of full payment. The photographs, graphics and descriptions of the Products offered for sale on the Site are for illustrative purposes only and do not contractually bind the Seller. Variations may occur due to screen settings and printing techniques (see Article 4.3); they do not constitute a contractual document.

ARTICLE 4: FILES PROVIDED BY THE CLIENT AND RESPONSIBILITY

4.1 General responsibility of the Client

The Client is solely responsible for the content, accuracy and compliance of the digital files they provide to the Seller for printing. The Client undertakes to provide files that comply with the technical specifications indicated on the Site. The Seller has no obligation to review the content of the files provided. The Seller cannot be held liable for spelling, grammar, syntax or layout errors, insufficient image resolution, or any other design defect present in the Client’s files.

4.2 PDF proofing service

The Client may purchased a PDF proofing service for their artwork. If this option is selected, the Seller will perform a technical check on the submitted file, verifying elements such as bleed, safe zones, and image resolution. Following this check, the Seller will send the Client a digital proof (in PDF format) for their final review and approval. Printing will only commence after the Seller has received the Client’s written approval of the proof. If the technical check reveals any issues, the Seller will inform the Client. The Client can then either supply a corrected file or provide written confirmation to proceed with the original file, thereby accepting full responsibility for any resulting errors in the final print.

If the PDF proofing service is not selected, the Order will be printed directly from the initial file supplied by the Client. By forgoing this service, the Client accepts full responsibility for any of the design or layout defects listed in Article 4.1.

4.3 Technical limitations (colour, finishing)

The Client acknowledges being informed of and accepts the technical constraints inherent to printing, which cannot constitute a lack of conformity:

Colours: slight variations in colour may occur between the file viewed on the screen and the printed product, in particular due to differences between colour modes (RGB for screens, CMYK for printing). In the case of composite printing (combining several orders), colour rendering cannot be guaranteed 100 % and slight variations are tolerated.
Cutting outline: to accommodate technical and technological constraints, the cutting outline may be slightly modified or simplified without notifying the Client. We ensure these adjustments do not alter the overall aesthetic integrity of the design.
Finishing: a cutting and finishing tolerance of around 1 mm is to be expected compared with the file provided.

ARTICLE 5: INTELLECTUAL PROPERTY AND CONTENTS

5.1 Client warranty

The Client declares and warrants that they hold all the intellectual property rights (copyright, trademarks, logos, etc.) and authorisations necessary for the reproduction of the elements (texts, images, logos, etc.) contained in the files transmitted to the Seller. The Client indemnifies the Seller against any action, claim or demand by third parties related to the content of the files transmitted and undertakes to compensate the Seller for any loss (including all legal costs) that the Seller may suffer as a result of a breach of this warranty.

5.2 Right of refusal

The Seller reserves the right to refuse any Order and not to print any content considered unlawful, contrary to public order or morality, pornographic, hateful, racist, discriminatory or glorifying crimes. Given the current legal uncertainties relating to rights attached to content generated by artificial intelligence (AI) systems, the Seller also reserves the right to refuse any Order containing such visuals if the Client is unable to provide proof, deemed sufficient by the Seller, of full ownership of rights and the absence of infringement of third‑party rights.

ARTICLE 6: SPECIFIC OFFER “Want us to work our Printimagic?”

The Seller offers a service option entitled “Want us to work our Printimagic?”. This option is an original design service. By choosing this option, the Client entrusts the entire creative process of producing the Product to the Seller and gives the Seller full creative freedom. The Client expressly acknowledges and accepts that this option constitutes an obligation of means for the Seller, who undertakes to use its expertise and creativity. The aesthetic result is by nature subjective and random. Consequently, by subscribing to the “Want us to work our Printimagic?” option, the Client agrees not to base a claim or request for reimbursement on purely aesthetic reasons, personal taste or stylistic preference. This clause does not deprive the Client of their rights and guarantees concerning the technical conformity of the final Product (compliance with format, type of paper, ordered quantity, absence of manifest printing defects) or of the legal guarantees provided for in Article 11.

ARTICLE 7: PRICE AND PAYMENT

7.1 Prices

The prices of the Products are indicated on the Site in euros (€).

For Consumer Clients: prices are shown inclusive of all taxes, including VAT at the rate in force on the day of the Order.
For Professional Clients: prices are shown exclusive of tax . The amount of VAT will be added when validating the cart.

7.2 Payment methods

The price is payable in full on the day the Order is placed by the Client, via secure payment methods:

By bank card
By PayPal
By Klarna

The Seller will not be obliged to deliver the Products ordered by the Client if the Client does not pay the full price under the conditions indicated above.

7.3 Late payment penalties

For Professional Clients: in the event of late payment, late payment penalties will be due as of right, without the need for a reminder. They will be calculated on the basis of the interest rate applied by the European Central Bank to its most recent refinancing operation, plus 10 percentage points. A fixed compensation for collection costs of €40 will also be due as of right, in accordance with Article L. 441‑10 of the French Commercial Code.

ARTICLE 8: DELIVERY

Delivery is defined as the transfer of physical possession of the Product to the Client. Products are delivered to the address indicated by the Client when placing the Order. Orders are typically shipped within seven (7) working days. Delivery times may vary depending on the time of year. The risk of loss or damage to the Products passes to the Client at the moment the Client, or a third party designated by him, physically takes possession of the Product.

ARTICLE 9: RECEIPT AND CLAIMS

It is the Client’s responsibility to check the condition of the Products upon delivery. Any claim regarding apparent defects or the non‑conformity of the Product delivered with respect to the Order must be made in writing within 48 hours of delivery. After this period, and if these formalities are not respected, the Products will be deemed to be compliant and free from apparent defects and no claim can be validly accepted by the Seller.

ARTICLE 10: RIGHT OF WITHDRAWAL – EXCLUSION FOR CUSTOM GOODS

10.1 Exclusion of the right of withdrawal for personalised goods

Pursuant to Article L221‑28, 3° of the French Consumer Code, the right of withdrawal is excluded for contracts for the supply of goods made to the consumer’s specifications or clearly personalised. The Client Consumer is informed that all printed Products offered on the Site, being produced on the basis of the files and personalisation choices they provide, constitute clearly personalised goods. Consequently, the Consumer Client has no right of withdrawal for Products ordered on the Site.

10.2 Right of withdrawal for non‑personalised goods

By way of exception, if the Seller were to offer non‑customised products for sale (standard accessories without printing, etc.), the Consumer Client would have a period of fourteen (14) days from receipt of said products to exercise their right of withdrawal, without having to justify any reason or pay any penalty, for exchange or refund. The Client must then contact the Seller to find out the return procedures.

10.3 Professional Clients

The right of withdrawal does not apply to contracts concluded with Professional Clients.

ARTICLE 11: LEGAL WARRANTIES

The Products supplied by the Seller benefit by right and without additional payment, regardless of the right of withdrawal, from the following legal warranties:

The legal warranty of conformity for Products that are defective, damaged, or do not correspond to the order (Articles L. 217‑4 et seq. of the French Consumer Code);
The legal warranty against hidden defects arising from a defect in material, design or manufacture affecting the delivered products and making them unfit for use (Articles 1641 et seq. of the French Civil Code). These warranties apply to Consumer Clients. Professional Clients benefit from the legal warranty against hidden defects.

ARTICLE 12: LIABILITY

The Seller undertakes to perform its obligations with reasonable care and skill. The Seller cannot be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a service interruption, external intrusion or the presence of computer viruses. In any event, the Seller’s liability is limited to the amount of the Order.

ARTICLE 13: FORCE MAJEURE

The Parties may not be held liable if the non‑performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure within the meaning of Article 1218 of the French Civil Code.

ARTICLE 14: PERSONAL DATA (GDPR)

The Seller undertakes to protect the Client’s personal data. The collection and processing of personal data in connection with Orders on the Site are carried out in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and Law No. 78‑17 of 6 January 1978. For more information on how personal data is collected and processed, as well as on the Client’s rights (access, rectification, objection, etc.), the Client is invited to consult the Site’s Privacy Policy, accessible via the following link: https://printisticks.fr/en/confidentiality/

ARTICLE 15: GOVERNING LAW AND DISPUTE RESOLUTION

15.1 Governing law

These GTC and the operations arising therefrom are governed by French law.

15.2 Consumer mediation (for Consumer Clients)

In accordance with Articles L. 611‑1 to L. 616‑3 of the French Consumer Code, the Consumer Client is informed that they may have recourse to consumer mediation in the event of a dispute. The competent consumer mediator is the FEVAD consumer mediator. The Client may have recourse to the mediation service for consumer disputes relating to an Order on the Site. Recourse to mediation is free of charge for the consumer.

15.3 Jurisdiction clause (for Professional Clients)

Any dispute relating to the interpretation and execution of these General Terms and Conditions of Sale is subject to French law. In the absence of an amicable resolution, the dispute will be brought before the competent courts. For Professional Clients, exclusive jurisdiction is assigned to the Commercial Court of Meaux, including in the case of summary proceedings, incidental claims or multiple defendants. For Consumer Clients, the usual rules of jurisdiction apply.